Introduction
Welcome to “Who needs a mat?” (“we,” “us,” or “our”). We are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988.
1. Collection of Personal Information
We may collect personal information from you when you use our website, make a purchase, subscribe to our newsletter, or interact with us in any way. This information may include, but is not limited to, your name, contact details, billing information, and purchase history.
2. Use of Personal Information
We use the personal information we collect for various purposes, including:
- Processing your orders and transactions
- Providing customer support and responding to inquiries
- Sending you marketing communications, newsletters, and updates
- Customising and improving our products and services
- Complying with legal obligations
3. Disclosure of Personal Information
We may share your personal information with third parties only for the purposes mentioned in this Privacy Policy. These third parties may include payment processors, shipping partners, and marketing service providers. We do not sell or rent your personal information to third parties.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration. We use secure technologies and follow industry best practices to safeguard your data.
5. Access and Correction
You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience. You can adjust your browser settings to manage cookies. However, please note that some features of our website may not function properly if you disable cookies.
7. Marketing Communications
We may send you marketing communications and newsletters via email. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the email.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on our website with the effective date.
9. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:
10. Complaints
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details provided above. We will investigate your complaint and respond as soon as practicable.
By using our website and services, you consent to the terms outlined in this Privacy Policy. This Privacy Policy should be read in conjunction with our Terms of Use.
11. Payment Information
When you make a purchase on our website, we may collect payment information, including credit card details, billing addresses, and other payment-related details. This information is used solely for processing your transactions and ensuring the successful delivery of your orders. We do not store your complete payment information on our servers; it is securely transmitted to our payment processors.
We take reasonable steps to protect your payment information and adhere to Payment Card Industry Data Security Standard (PCI DSS) requirements to safeguard sensitive data.
12. Third-Party Payment Processors
We use reputable third-party payment processors to facilitate secure online transactions. Your payment information is subject to the privacy policies of these processors. We recommend reviewing their privacy policies to understand how your payment information will be handled.
13. Fraud Prevention
We may use your payment information to detect and prevent fraudulent activities, unauthorized transactions, or other suspicious activities related to your purchases.
Please note that while we take precautions to secure your payment information, no data transmission over the internet is completely secure. You acknowledge that you provide your payment information at your own risk.
By making a purchase on our website, you acknowledge and agree to the collection, use, and processing of your payment information as described in this Privacy Policy.
Last updated: 25/08/2023